Results in 60 days or your money back
Guarantee terms:
-
Max 1 per customer/order
We refund a maximum of 1 system per order or customer.
-
Before & after photos
You must upload before & after photos: the first photo on day 0 (from the delivery date), the second on day 30, and the third on day 60.
-
Follow usage instructions
You must have used the products daily as instructed, for a minimum of 60 consecutive days from the delivery date. You then have 30 days after completing the 60-day period to submit your claim.
How to claim your guarantee:
-
Step 1
DOCUMENT YOUR JOURNEY& USE THE PRODUCTS DAILY
Take a photo of your face/affected area before you begin. You might be surprised at how much progress you’ve made! Make sure to apply our products every day. -
Step 2
STICK TO IT FOR 60 DAYS & SEND US AN EMAIL IF UNHAPPY
Upload information and before & afters.You must submit your request within the 30 days following the 60-day period—submissions before or after this timeframe won’t be accepted.
-
Step 3
WE GIVE YOUA FULL REFUND
We will process your claim within 2-3 weeks. The money will be in your bank account within 10 business days after we approve your claim.
Shipping & Returns
Shipping and Handling Charges
We are currently having a fixed shipping rates of $5.99 USD to all destination worldwide. Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
Shipping Limitations
We ship worldwide and accept a wide range of shipping destinations. Nonetheless, in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know about our destination listings, contact us via info@ellorea.com
Delivery Times
While most orders placed Monday through Friday (excluding major holidays), will typically ship within 2-3 business days and arrive in between 7-10 business days after the shipment date, some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping address
- Severe weather impacting normal delivery times
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock. In this case your order may take longer. We will contact you if this happens.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment at 17track.net.